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We strictly do not accept any refunds, returns or exchanges on any of our retail hair range. This is Due to health and safety regulations, exceptions will apply to faulty goods only on delivery.

Once the hair has been used or fitted it is no longer Ashleigh Hairs responsibility, we are not liable for the aftercare and condition of the hair once it has been fitted and used.


Ashleigh hair are not responsible for any Colour matching when hair is bought via our website, you as an individual or stylist are accepting the Colour, by purchasing the hair and reading the products details given on the description. We will not be liable after the hair has been fitted, no returns, refunds, or exchanges will be made after the hair has been bought and fitted.


Ashleigh hair do not offer refunds on Colours that have been bought incorrectly.


We recommend not colouring the extensions, if you choose to Colour the extension that will be at your own risk, Ashleigh Hair will not be liable, also by colouring the hair you will invalidate any warrantee given.


Hair ordered online or sent out via post will not be refundable unless faulty. We do not take responsibility for hair ordered if it has been ordered in the wrong colour, style or length.

We do not take responsibility for any damage to your own hair caused by products bought from Ashleigh hair.


We do not guarantee the use of our hair extensions whilst on holiday/in warmer climates for various reasons, including discolouration of the hair when coming into contact with swimming pool chlorine and the hair drying out through excess heat. We strongly advise all customers using hair extensions to avoid both chlorine and sea water as this can damage hair and hair colour.


Any colouring of extensions is done entirely at the customer’s own risk and we will not refund or exchange any extensions that have been coloured, dyed or tinted.

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