All Items are sent 1st class with signature, by royal mail, items ordered before 12pm will be sent that day, items ordered after 12pm may be sent the following day. We like to allow 1 to 3 business days for delivery however most people do receive their goods the next day.

• Heat up to 160 degrees can be applied to the heat fiber hair extensions, however we recommend not applying heat as this may cause the hair to become damaged and matt.
• Heat fiber hair cannot be colored.
• We strictly do not accept any refunds, returns or exchanges on any of our retail hair range, due to health and safety regulations, exceptions will apply to faulty good only on delivery.
• Once the hair has been used or fitted its is no longer ashleigh hairs responsibility, we are not liable for the aftercare and condition of the hair once it has been fitted and used.
• Ashleigh hair are not responsible for any Colour matching when hair is bought via our website, you as an individual or stylist are accepting the Colour by purchasing the hair, and product details given by your stylist, we will not be liable after the hair has been fitted, no returns, refunds, or exchanges will be made after the hair has been bought and fitted.
• Ashleigh hair do not offer refunds on Colours that have been bought incorrectly.
• Hair ordered online or sent out via post will not be refundable unless faulty. We do not take responsibility for hair ordered if it has been ordered in the wrong colour, style or length.

We do not take responsibility for any damage to your own hair caused by products bought from Ashleigh hair

Orders above £20 & Trade

Order above £20 will be charged more and will be sent by special delivery to ensure the item is sent in the best possible way and guaranteed with a tracking number